What is the Service Fee and how is it calculated?
Bond Back charges a Service Fee on completed jobs — it covers secure matching, payments, escrow, and platform support. Here's how it works for cleaners and listers.
Who pays the fee?
- Typically the cleaner pays the Service Fee — it's deducted from the job amount before the cleaner is paid. So if the job is $400 and the fee is 10%, you receive $360 (before any other deductions like tax).
- In some setups, the lister might pay a fee on top of the job price; check the pricing page or your dashboard for how it's shown in your region.
How it's calculated
- The fee is usually a percentage of the job amount (e.g. 10%) or a fixed amount per job, or a combination. Exact rates are in Settings, Payments, or the Help section on the site.
- Example: Job = $350, fee = 10% → Fee = $35, you receive $315.
- The fee is calculated on the agreed job price (the accepted bid or Buy Now amount), not on tips or extras unless otherwise stated.
Where to see the fee
- Before you bid or Buy Now, the listing or checkout may show an estimate of what you'll receive after the fee.
- After the job is approved, your payout breakdown (in Payments or the job details) will show: job amount, minus Service Fee, equals payout.
Tips
- Factor the fee into your bids so your take-home matches what you want. For example, if you want $300 in hand and the fee is 10%, you might bid around $334.
- Keep records for your tax and ABN — the fee is a business cost.